CURRENT SITUATION IN OUR ECONOMY OF TOTAL QUALITY MANAGEMENT

Authors

  • Neško Božović Faculty of Arts in Priština - Kosovska Mitrovica

Keywords:

TQM, a model of social change, company, Serbia, organizational culture

Abstract

The theory has confirmed the view that the appropriate organizational culture enables success in implementation of Total Quality Management (TQM). Conducted research points on characteristics of organizational culture in the relevant sample of enterprises in Serbia. The factors of the organization that affect on shaping the organizational culture of the business system were separated by using analytical approach. This creates the basis for the designing model of necessary changes in the organizational culture that ensures successful implementation of TQM.

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References

1. Настасић, А.: Модел међузависности ситуационих фактора организационе културе и организационе структуре, Магистарски рад, Машински факултет, Београд, 2006
2. Robbins, P., S., Organizational Theory – Structure, Design and Application, san Diego, 1990.
3. Shcein, E; Organizational culture and leadership,Jossey-Bass, San Francisco, 2004.
4. Zeitz, G., Johahhesson R., Ritchie Jr, J. E.,: An Employee Survey Measuring Total Quality Management Practices and Culture, Group and Organization Management (December) 22, No. 4: 414-444, 1997.

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Published

2012-12-30

How to Cite

Božović, N. (2012). CURRENT SITUATION IN OUR ECONOMY OF TOTAL QUALITY MANAGEMENT. BizInfo (Blace) Journal of Economics, Management and Informatics, 3(2), 1–12. Retrieved from http://www.bizinfo.edu.rs/index.php/bizinfo/article/view/62